mtsmoking.com website (the Site) is an online information service provided by Matrix Waping Tobacco & Cigarettes Trading L.L.C., subject to your compliance with the terms and conditions set out below.
PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS.
If you do not wish to be bound by these terms and conditions, you may NOT access or use the Site. Matrix Waping Tobacco & Cigarettes Trading L.L.C. (mtsmoking.com) may modify this Agreement at any time, and such modifications shall be effective immediately upon posting of any modifications to the Agreement on the Site.
YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS, AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED TO BE YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.
Please take a moment to read our Business Terms and Conditions. Thank you.
By agreeing to our terms and conditions you are confirming that you are over 18 years of age when purchasing tobacco and tobacco related products on the Site. Making a false declaration is against the law. Purchasing tobacco products from the Site (mtsmoking.com) under the age of 18 is also against the law.
Cancellation and refund requests
Cancellation and refund requests can only be entertained for those orders placed on mtsmoking.com that have not already been processed for packing or already shipped. Cancelled orders will incur an administrative fee of £10.
If you are not entirely happy with your purchase, for whatever reason, we will issue a product refund, once we have received the product back. If, for example, a product has been damaged in transit or you received a product that was not what your ordered, they are grounds for issuing a full refund, including the cost of shipping.
If, however, you have chosen the wrong blend or strength of blend, we are happy to replace it, but we will request you return the blend in your possession to us, at your own expense, and we will make a charge to re-send a different blend. We will only accept a ‘wrong choice‘ bottle back that is at least 3/4 full.
To request a refund, or to exchange a blend for a more appropriate strength for your needs, simply contact us, either by telephoning +97 152 744 9600 or by e-mailing matrixsmokingdxb@gmail.com with your purchase details. Please include your order number (sent to you via email after ordering) and tell us why you’re requesting a refund.
A member of the Matrix Smoking Customer Service Team will respond within 24 hours, if not sooner. Return of, or photographic evidence of ‘damaged in transit‘ or ‘defective goods‘ will usually be required BEFORE any replacement or refund is issued.
In the case of our Merchant partners (Independent Tobacconists), any damaged or defective goods received should be reported within 48 hours of receipt of goods, either by telephoning +97 152 744 9600 or by e-mailing matrixsmokingdxb@gmail.com. Return of, or photographic evidence of damage caused in transit or defective goods will usually be required BEFORE any replacement or refund is issued. If the products received is not what your ordered, you must bring your concerns to the attention of our Customer Service Team. After looking into your complaint the Customer Service Team will make a determination and then take the appropriate action to try to resolve your complaint amicably as soon as possible.
Referral Scheme
When you refer a new customer to us, as a thank-you for spreading the word, you’ll receive 10% for each successful referral. Your referral will also get a 10% link for their next order. Getting started is easy. Simply recommend us to someone, once they’ve made their first order, email their name/order number to matrixsmokingdxb@gmail.com and once we’ve confirmed they’re a new customer you and your friend will receive a 10% discount code.
Copyright, Licenses and Idea Submissions
The entire contents of the Site are protected by international copyright and trademark laws. The owners of the copyrights and trademarks are Matrix Waping Tobacco & Cigarettes Trading L.L.C. (mtsmoking.com), its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE without obtaining the express consent in writing from Matrix Waping Tobacco & Cigarettes Trading L.L.C.
You may only print and download portions of material from the different areas of the Site solely for your own non-commercial use, provided that you agree NOT to change or delete any copyright or proprietary notices from the materials.
You agree to grant to mtsmoking.com (Matrix Waping Tobacco & Cigarettes Trading L.L.C.) the right to use your name in connection with any submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against mtsmoking.com (Matrix Waping Tobacco & Cigarettes Trading L.L.C.) for any alleged or actual infringement or misappropriation of any proprietary right in your communications to mtsmoking.com (Matrix Waping Tobacco & Cigarettes Trading L.L.C.).
You also agree to grant to mtsmoking.com (Matrix Waping Tobacco & Cigarettes Trading L.L.C.) a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein, for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to mtsmoking.com by all means and in any media now known or hereafter developed.
Trademarks
Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of mtsmoking.com (Matrix Waping Tobacco & Cigarettes Trading L.L.C.). Other product and company names mentioned in the Site may be the trademarks of their respective owners.
Use of the Site
You understand that, except for information, products or services clearly identified as being supplied by mtsmoking.com, mtsmoking.com does not operate, control or endorse any information, products or services on the Internet in any way.
Except for mtsmoking.com-identified information, products or services, all other information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with mtsmoking.com (Matrix Waping Tobacco & Cigarettes Trading L.L.C.).
You also understand that mtsmoking.com cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data, input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET.
mtsmoking.com provides the Site and related information ‘as is’ and does not make any express or implied warranties, representations or endorsements whatsoever (including, without limitation, warranties or title or non infringement, or the implied warranties of merchant ability or fitness for a particular purpose) with regard to the Site.
Any merchandise information or service provided through the Site or on the internet generally, mtsmoking.com SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING, EITHER DIRECTLY OR INDIRECTLY, FROM ANY SUCH TRANSACTION.
It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the Site, or on the internet generally. . mtsmoking.com DOES NOT WARRANT THAT THE SITE (SERVICE) WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS ON THE SITE (SERVICE) WILL BE CORRECTED.
You understand further that the pure nature of the internet contains unedited materials. mtsmoking.com HAS NO CONTROL OVER, AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.
Limitation of Liability
In no event will mtsmoking.com be liable for:
ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMMES OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE (SERVICE).
Furthermore, mtsmoking.com will in no event be liable for ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SITE, OR DOWNLOADED FROM THE SITE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE, even if mtsmoking.com or its authorised representatives have been advised of the possibility of such damages. Nor any claim attributable to errors, omissions, or other inaccuracies on the Site and/or materials or information downloaded through the Site.
mtsmoking.com (Matrix Waping Tobacco & Cigarettes Trading L.L.C.) LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY UK LAW.
mtsmoking.com makes no representations whatsoever about any other website, which you may access through this one, or which may link to this Site. When you access a non-mtsmoking.com website, please understand that it is independent from mtsmoking.com, and that mtsmoking.com has no control over the content on that website. In addition, a link to the mtsmoking.com website does not mean that mtsmoking.com endorses or accepts any responsibility for the content, or the use, of such website
Indemnification
Cancellation and refund requests can only be entertained for those orders placed on mtsmoking.com that have not already been processed for packing or already shipped. Cancelled orders will incur an administrative fee of £10.
If you are not entirely happy with your purchase, for whatever reason, we will issue a product refund, once we have received the product back. If, for example, a product has been damaged in transit or you received a product that was not what your ordered, they are grounds for issuing a full refund, including the cost of shipping.
If, however, you have chosen the wrong blend or strength of blend, we are happy to replace it, but we will request you return the blend in your possession to us, at your own expense, and we will make a charge to re-send a different blend. We will only accept a ‘wrong choice‘ bottle back that is at least 3/4 full.
To request a refund, or to exchange a blend for a more appropriate strength for your needs, simply contact us, either by telephoning +97 152 744 9600 or by e-mailing matrixsmokingdxb@gmail.com with your purchase details. Please include your order number (sent to you via email after ordering) and tell us why you’re requesting a refund.
A member of the Matrix Smoking Customer Service Team will respond within 24 hours, if not sooner. Return of, or photographic evidence of ‘damaged in transit‘ or ‘defective goods‘ will usually be required BEFORE any replacement or refund is issued.
In the case of our Merchant partners (Independent Tobacconists), any damaged or defective goods received should be reported within 48 hours of receipt of goods, either by telephoning +97 152 744 9600 or by e-mailing matrixsmokingdxb@gmail.com. Return of, or photographic evidence of damage caused in transit or defective goods will usually be required BEFORE any replacement or refund is issued. If the products received is not what your ordered, you must bring your concerns to the attention of our Customer Service Team. After looking into your complaint the Customer Service Team will make a determination and then take the appropriate action to try to resolve your complaint amicably as soon as possible.
Third Party Rights
The provisions of paragraphs Use of the Site, and Indemnification are for the benefit of mtsmoking.com and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Site. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf
Term; Termination
This Agreement may be terminated by either party without notice at any time, for any reason. The provisions of paragraphs Copyright, Licenses and Idea Submissions, Use of the Site, Indemnification, Third Party Rights and Miscellaneous shall survive any termination of this Agreement.
Miscellaneous
This Agreement shall all be governed and construed in accordance with the laws of The United Kingdom applicable to agreements made and to be performed in the United Kingdom. You agree that any legal action or proceeding between mtsmoking.com (Matrix Waping Tobacco & Cigarettes Trading L.L.C.) and you, for any purpose concerning this Agreement or the parties’ obligations hereunder, shall be brought exclusively in a court of competent jurisdiction sitting in the United Kingdom. Any cause of action or claim you may have with respect to the Site (service) must be commenced within one (1) year after the claim or cause of action arises, or such claim or cause of action is barred. mtsmoking.com’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties, nor trade practice, shall act to modify any provision of this Agreement. mtsmoking.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Anyone purchasing products from Matrix Smoking, whether that be on their website (mtsmoking.com) or through an associated retailer on their store locator, acknowledges the dangers of smoking and smoking Dokha tobaccos with Medwakh pipes and filters. They also acknowledge the bad health implications of smoking and smoking Dokha with Medwakh pipes and filters. Matrix Smoking will not be responsible for any illness and/or harm that is caused from using their products. Matrix Waping Tobacco & Cigarettes Trading L.L.C. does not recommend smoking tobacco products. Use Matrix Smoking products at your own risk. If you would like help stopping smoking Dokha tobacco you can click here to visit the NHS stop smoking centre
Any rights not expressly granted herein are reserved.